FAQs

  1. How can I place an order on your website?

To place an order, simply browse our collection. Select the items you wish to purchase and proceed to the checkout page. Follow the prompts to enter your shipping and payment information to complete the order.

  1. What payment methods do you accept?

We accept payments via Stripe (accepting VISA, MASTERCARD, DISCOVER, AMEX, ELO, JCB, Diners Club,UniconPay cards) and PayPal, Shop Pay,Google Pay, Apple Pay, offering secure and convenient payment options for our customers.

  1. Is it safe to enter my credit card information on your website?

Yes, it is safe to enter your credit card information on our website. We prioritize the security of your payment details and use secure payment gateways such as Stripe and PayPal, Shop Pay, Google Pay, Apple Pay.The SSL certificate installed on our website allows customers to verify its authenticity and reliability upon access. It ensures that all data and information exchanged between the website and customers are encrypted, mitigating risks of interception or tampering.

  1. How long will it take for my order to arrive?

It usually takes 3-5 business days for production and  12-20 business days for shipping. Therefore, you will receive your order within 15-25 business days from when you placed your order.

  1. Can I track my order online?

Yes, you can track your order online using the tracking number provided in the shipping confirmation email. Simply enter the tracking number on our website or the carrier’s website to track the status of your package.

  1. What is your refund policy?

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund. 

  1. How do I request a replacement or refund?

To request a return or exchange, please contact our customer support team within 30 days of receiving your order. We will guide you through a refund or replacement .

  1. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately with details and photographic evidence of the issue. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

  1. How can I contact customer support?
You can contact our customer support team by emailing millionsunny.net@gmail.com or by messaging our Facebook page, Million Sunny. Our dedicated support team is available to assist you with any questions or concerns you may have.
  1. Can I change or cancel my order after it has been placed?

You have the right to modify or cancel your order within 2 hours after receiving your purchase confirmation. Your right to modify or cancel your purchase is invalid when the 2-hour period has passed and it starts manufacturing.